Who We Are
Mindability is led by Asha Berzon — a qualified Hypnotherapist, Breathwork Coach, and Burnout Recovery Specialist. Asha is accredited by the Complementary and Natural Healthcare Council (CNHC), the Association for Solution Focused Hypnotherapy (AfSFH), and the National Council for Hypnotherapy (NCH). These professional bodies require high standards of data protection, confidentiality, and ethical care — all of which are reflected in how we collect, store, and use your information.
When you access our services, we collect certain personal information to provide the best possible care. This includes your name, contact details, date of birth, address, marital status, emergency contact information, and payment details. We may also collect health-related information and wellbeing details, including session notes and any safeguarding concerns that arise. If you interact with us online — through our website, booking system, or contact forms — we may gather usage data or contact preferences to support a smoother experience.
Your information is used to deliver and tailor the services we offer, including therapy, coaching, training, and consultancy. We use it to maintain accurate records, process bookings, respond to queries, and meet the standards of our professional bodies. In some situations, we are legally or ethically required to retain or share certain information — particularly when it involves safeguarding or potential harm. We do not sell or misuse your data, and we are committed to handling it with care, discretion, and transparency.
We only collect and use your information where we have a lawful basis to do so. These include your consent (such as when you agree to therapy or sign up to receive information), a contract (to deliver the service you have requested), legal obligations (such as safeguarding or tax requirements), or vital interests (if we believe there is a serious risk to your wellbeing or that of someone else).
When working with anyone under the age of 18, we always obtain consent from a parent or guardian before beginning support. Information relating to young people is stored securely and retained for 25 years from their date of birth, or 8 years from the last point of contact — whichever is longer — in line with insurance guidance and CNHC professional standards.
As a UK therapist, safeguarding is a vital part of our duty of care. If we become aware of any risk of harm to you or others — including children or vulnerable adults — we may need to share relevant information with external services. This could include social care, your GP, emergency services, or mental health teams. Wherever possible, we will discuss this with you first, unless doing so would increase the risk.
All personal information is stored securely, in line with GDPR and UK professional guidelines. Digital files are protected by strong passwords and encryption. Booking and payment systems are accessed only by authorised staff. Any paper records (where used) are locked in secure storage. We routinely review our systems to ensure ongoing protection.
For adult clients, we keep records for seven years from the date of your last contact. For under-18s, we store information until the young person turns 25, or for eight years from the last session — whichever is longer. Where safeguarding, complaints, or legal matters arise, information may be kept longer, following legal or ethical advice. After the appropriate period, your information is securely destroyed.
Who We Share Information With
We only share information where necessary and with trusted partners who support our services. This includes secure payment processors like Stripe or PayPal, booking systems such as 10to8, and platforms like Signable for digital consent forms. In some cases, administrative support may be provided by a virtual assistant who only accesses essential communication data. Where we are legally required to do so, we may also share information with statutory bodies or regulators — particularly where safeguarding is involved.
We never share your information with advertisers or unrelated third parties.
Under UK data protection law, you have the right to access your personal data, ask us to correct any inaccurate information, request that your data be deleted, and restrict or object to how it is used. You can also ask us to transfer your data to another provider and withdraw your consent at any time, where consent was the basis for processing. If you would like to make any of these requests, you can contact us directly at [email protected] . We aim to respond to all requests within one month.
Our website uses cookies to ensure it functions properly and to help us improve user experience. These are not used for advertising or third-party tracking. You can manage your cookie settings through your browser if you prefer not to accept them.
If you have any questions about this policy or concerns about how your information is handled, please get in touch at [email protected]. You also have the right to raise a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you feel your data has not been handled in line with the law.
This policy is reviewed regularly and may change to reflect new guidance or updates. The most recent version will always be available on our website.
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